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The Shopbust Online Model

The Shopbust team developed Asia’s first online mystery shopping platform that combines the speed of the internet, with the thoroughness of traditional mystery shopping. Simply because it automates and eliminates manual processes resulting in 4 simple steps:

Step 1. Create surveys
The survey module is powerful and based on more than 10 years of mystery shopping expertise. 60 sets of surveys covering 20 industries can be selected .

The platform also allows clients to customize surveys with an easy to understand user interface.

Step 2. Target the right shopper
Shopper recruitment is fully automated using new technologies such as mobile and social media.
The right shopper is efficiently recruited through using API’s like Facebook Graph and Twitter oath.
Shopbust integrated PayPal API to reduce manual and time consuming admin processes.

Step 3. Fieldwork within 24 hours
After the shopper accepts the assignment, he or she needs to complete the fieldwork and survey within 8 hours. If not completed, the assignment is automatically reassigned to the next shopper to ensure timely feedback to our clients.

Step 4. On-line Dashboard
Shopbust offers real-time reporting, actionable data and insights. Clients have 24/7 access to their mystery shopping reports via our platform. Shopbust reports are customizable and users can choose from different types of visual data representation (e.g. charts, graphs, tables) to better analyze the raw data. All reports can also be exported to a PDF & Excel format.

Solutions
"Your most unhappy customers are your greatest source of learning"
- Bill Gates
"Make a customer, not a sale"
- Katherine Barchetti
"Right or wrong, the customer is always right"
- Marshall Field
"Good customer service costs less than bad customer service"
- Sally Gronow
"Unless you have 100% customer satisfaction
- Horst Schulz
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